Volunteer FAQs

Answers to the most common questions about volunteering at New Life.


  • What should I wear?

    Footwear: If you are lifting furniture at all, you must wear closed-toed shoes with grips on the soles to avoid hurting your feet or slipping. For all others, closed-toed shoes are not necessary. However, wear shoes in which you are comfortable standing for long periods on concrete.

    Clothing: Dress appropriately for the weather and in clothing you do not mind getting stained or dirty. Layers are always a good idea. Temperature control is limited in our space. In warmer weather, we have fans but no air conditioning. In colder weather, there is heat but you may be working on our loading dock where cold air gets in through the doors.


  • Are there age restrictions to volunteering? 

    No one under 14 years old is permitted to volunteer at our Donation Center for safety reasons. Though we strive to create the safest environment possible for our volunteers, we are ultimately located in a warehouse and have a lot of moving parts in our operation.

    Starting December 2020, anyone under 18 must be accompanied by a parent/guardian - who also must sign up. Please do not sign up if there are not enough spots open for both the child and the parent/guardian. Due to the ten person limit, we cannot guarantee sufficient supervision for minors. This rule is temporary and will change when it is safe to permit more volunteers.


  • Where do I park?

    Please do not park in the area around the loading dock.

    • Weekdays: Park in the satellite parking lot on the other side of the rail bridge (across from the MBTA parking lot).
    • Weekends: Park in front of Loan Depot in the larger parking lot.

    Display this parking pass on your dashboard, as these are shared lots.


  • How do I confirm if I am signed up for a shift? 

    You'll receive a confirmation email. Check your spam folder if you don't see it in your inbox. Alternatively, you can check for your name on the sign up at newlifefb.org/vol. If your name is not there, you may have missed a step. Trying signing up again. If your name still doesn't appear, contact the Volunteer Coordinator.


  • How do I complete service hours for school at New Life?

    Service is an important part of learning. Most opportunities are open to volunteers ages 14 and up on our signup. Remember, all minors must be accompanied by a parent/guardian. If you need a form signed to approve hours, ask the Volunteer Coordinator at the completion of the shift or send an email to amanda@newlifefb.org. Do not ask a volunteer Team Leader to sign anything.


  • Will New Life close for inclement weather? 

    We will alert everyone as early as possible to closings or changes in schedule. On poor weather days, we will often reduce the number of volunteer opportunities and reschedule pickups to a completely different day. New Life will close volunteer and truck operations when Medfield Public Schools are closed for inclement weather AND/OR a winter storm warning is issued for the Medfield/Walpole area. We will send an email to any volunteers signed up for a given shift. 

    Click here for our full Inclement Weather Policy.