Receiving Furniture

New Referrer or Agency?

New Life works through agencies, places of worship, and medical facilities to assist individuals and families in need of furniture. Please email Wendy Carlson at wendy@newlifefb.org for information on working with New Life.

Registered Agencies | Walpole

All clients using a Professional Moving service will be served by our Walpole Donation center.

Only registered agencies can submit referrals. Agency advocates that do not yet have login credentials can email wendy@newlifefb.org to complete the registration process.

Questions?

Answers to your frequently asked questions and more.

Registered Agencies | Marlborough

All clients picking up their own furniture order with a Box Truck will be served by our Marlborough Donation center.

Only registered agencies can submit referrals. Agency advocates that do not yet have login credentials can email wendy@newlifefb.org to complete the registration process.

New Life serves referrals from over 100 agencies, places of worship, and medical facilities.

We provide furniture and household goods to individuals and families who are transitioning from homelessness, victims of fire, domestic abuse survivors, military veterans, refugees, and others that may not be able to bear the cost of furnishing a home on their own. People in need are served by referral only. If you are in need of furniture, please contact your caseworker or social worker and ask for a referral. Additionally, we accept referrals from any place of worship.

New Life operates warehouses in Walpole and Marlborough, Massachusetts. Our Walpole donation center serves individuals and families when their referring agency is able to arrange for a professional moving company to collect their furniture order. Our Marlborough donation center serves individuals and families when they plan to collect their own furniture order in a rented moving truck.

The process for working with our donation centers is described in more detail below.

Walpole Donation Center:
Virtual Shopping Appointment / Professional Mover Pick-Up

1. Referral Submitted – A partner agency submits a referral to New Life.

2. Appointment Scheduled – New Life coordinates a virtual shopping appointment with the referring advocate.

3. Virtual Shopping – The client (and advocate, if desired) call into a conference line to meet with a volunteer Client Host to visually select their furniture and home essentials.

4. Order Prepared – Warehouse volunteers gather the selected items, typically within 24 hours.

5. Furniture Delivered – Professional movers arranged by the referring agency pick up the order from our Walpole warehouse and deliver it to the client’s home.

Marlborough Donation Center:
In-Person Shopping Appointment / Self-Move with Rental Truck

1. Referral & Appointment – A partner agency submits a referral and at the same time schedules a shopping appointment for the client. 
2. Shopping & Pick up – The client (and advocate, if desired) brings a moving truck to New Life’s Marlborough donation center and meets in-person with a volunteer Client Host to select furniture and home essentials. All items are chosen from our online gallery. Clients MUST bring a moving truck. 
3. Order Prepared – Our volunteers then gather the items from the warehouse. 
4. Furniture Goes Home – Volunteers load the furniture into the client’s moving truck. The client can take their furniture home with them the same day.