Receiving Furniture
New Life works with agencies to serve individuals and families in need of furniture.
Returning Agencies
Only agencies can submit referrals. Referrers that do not have login credentials can email wendy@newlifefb.org to complete the registration process.
New Referrer or Agency?
New Life works through agencies, places of worship, and medical facilities to assist individuals and families in need of furniture. Please contact Wendy at wendy@newlifefb.org for information on working with New Life.
New Life serves referrals from over 100 agencies, places of worship, and medical facilities.
We provide furniture and household goods to individuals and families who are transitioning from homelessness, victims of fire, domestic abuse survivors, military veterans, refugees, and others that may not be able to bear the cost of furnishing a home on their own. People in need are served by referral only. If you are in need of furniture, please contact your caseworker or social worker and ask for a referral. Additionally, we accept referrals from any place of worship.
New Life operates warehouses in Walpole and Marlborough, Massachusetts. Our Walpole donation center serves individuals and families when their referring agency is able to arrange for a professional moving company to collect their furniture order. Our Marlborough donation center serves individuals and families when they plan to collect their own furniture order in a rented moving truck.
The process for working with our donation centers is described in more detail below.
The furniture and household goods we can provide depends on availability and household size.
What furniture can we provide?
- Couch and/or Upholstered Chair(s)
- End & Coffee Tables
- Lamps
- Beds
- Dressers
- Table & Chairs or Stools
- Rugs
- Artwork & Mirrors
What household goods can we provide?
- Towels
- Bed Sheets & Blankets
- Kitchen Basics
- Dishes, Drinking Glasses, and Silverware
- Small Appliances
Walpole Donation Center:
Virtual Shopping Appointment / Professional Mover Pick-Up
Agency submits a referral
and the client receives an appointment
New Life’s Client Administrator will contact the referring advocate to schedule the shopping appointment. New Life schedules appointments in the order that referrals are received.
Walpole clients are served virtually.
Clients call into a conference line and meet with our volunteer Client Hosts. Together they review our online store and select all the furniture and essential items they need. Advocates are welcome and encouraged to attend this session.
Furniture is gathered by volunteers
New Life warehouse volunteers gather the selected inventory so it’s ready to go home. This typically happens within 24 hours of the virtual shopping appointment.
Furniture goes home
Professional movers, arranged by the referring agency, pick up the order at the New Life Walpole loading dock on a subsequent day and deliver to the client’s new home.
Marlborough Donation Center:
In-Person Shopping Appointment / Self-Move with Rental Truck
Agency submits a referral
and selects an appointment on behalf of the client.
After submitting the client referral, the client’s advocate uses our online scheduling tool to make an appointment on behalf of their client. If no appointments are available, check back often as appointments are added 2-4 weeks at a time.
Marlborough clients are served in-person.
Clients come to our Marlborough donation center for a scheduled shopping appointment. Clients must bring their own moving truck to the appointment. With help from a New Life volunteer client host, clients select furnishings from an online gallery in a private space. Advocates are welcome and encouraged to join.
.
Furniture is gathered by volunteers
After the order is complete, New Life warehouse volunteers gather the chosen furnishings. The client will be invited to bring their moving truck to the warehouse loading bay when the order is ready.
Furniture goes home
New Life warehouse volunteers will load the furniture order into the client’s moving truck. Clients can enjoy their newly furnished home the same day!
Important Information
Clients are allowed ONE visit to New Life. Furniture cannot be returned, nor can we provide furniture a second time.
All items that you take are free of charge.
If you do not speak English, have someone who can interpret for you during your appointment. Your social service worker/advocate is welcome to join the virtual appointment.
Volunteer Client Hosts will help you get the items you need for your home. These volunteers are donating their time without pay. It is our pleasure to provide you with these items for your home.
Our inventory is based on what has been given to us. Due to limited inventory, certain items – such as dressers – are usually limited to one or two per household depending on family size.
Picking up your furniture?
If you are a self-moving client whose already had their appointment, go to New Life at your given time with the instructed moving truck size.
102 Elm Street
Walpole, MA 02062
Call the provided number upon arrival or if you run into any delays.
Furniture pickup often coincides with drop-off times. You may have to wait in line until a loading bay becomes available. Please be patient, as safely loading your truck takes time.