• Operations
  • Organization
  • Employment
  • Volunteers
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Board Manual

  • Mission, Vision, Values

Operations

  • Protected: Locks (Password Protected)
  • Opening & Closing
  • Inclement Weather Policy
  • Address & Location
  • Change Management
  • Preferred Flatpack Furniture
  • Protected: Furniture Outreach Toolkit
  • Planning Volunteer Tasks
  • Inventory Values Explained
  • Protected: Paint
  • Beds
    • Bed Policy
    • Cribs
    • Bed Intake & Outtake Procedures
  • Client Scheduling
    • Protected: Client Conference Line (Password Protected)
    • Appointment Reminder Email
    • Appointment Scheduled Email
    • Client Directions to New Life
    • Self-Moving (U-Haul) Email
    • Preparing for Your Virtual Appointment
    • Preparing for Your Delivery
    • Bed Policy
    • Recordatorio de la Cita (Appointment Reminder)
    • Confirmación de Cita (Client Confirmation)
    • Protected: Scheduling Deliveries
    • Confirmacao do cliente (Appointment Scheduled)
    • Nao esqueca do Apontamento (Appointment Reminder)
    • Agency Resources
      • Agency FAQs
  • Furniture Build
    • Table Leaf Coffee Tables
    • IKEA Dressers
    • Protected: Paint
  • Health & Safety
    • Bed Bug Procedures
    • Fire Safety
    • How to Safely Lift
    • Dollies
    • Tools
    • Elevator Procedures
    • Volunteer Age Restrictions
  • Recycling & Re-donation
    • Smash It 2 Protocol
    • Blessing Barn Protocol
    • St. Vincent de Paul Protocol
    • Lovell’s Flowers, Greenhouse, and Nursery Protocol
    • Welcome Home Protocol
    • Savers Protocol
    • Trash Procedures
    • Wrentham Country Store Protocol
    • Fiddleheads Fine Home Consignment
    • Misfits
    • Textile recycling
    • FY2023 Sorting Procedural Updates
    • Trash & Recycling
    • Protected: Scheduling a Dumpster
  • Repair
    • Paint allowed on-site
  • Technology
    • P-Touch Printer
  • Trucks
    • Truck Maintenance
    • Driver Prerequisites & Training
    • Truck Start & Exit Checklists
    • Mileage Log
    • Driver/Mover Onboarding
    • Metal Recycling Procedures
    • Protected: Retail Partner Pickup Procedures
    • Delivery
      • Protected: New Life-Funded Delivery Request (Password Protected)
      • Protected: Scheduling Deliveries
      • Delivery Procedures
    • Pickup
      • Bed Frames
      • Scheduling Pickups
      • Pickup Procedures
      • Donation Guidelines (What We Accept)

Organization

  • Protected: Info Line Cheat Sheet
  • About
    • Mission, Vision, Values
    • Tax Information
    • History
    • New Life Brand Book
  • Communications & Marketing
    • Social Media & Website Management
    • Preferred Terminology
    • Protected: Client Testimonials & Stories (Password Protected)
    • New Life Colors & Fonts
    • Logos
    • New Life Brand Book
  • Events
    • Dover Days
    • Westwood Day
    • Outreach Event Toolkit
  • Fundraising
    • Protected: Client Testimonials & Stories (Password Protected)
  • Outreach
    • Protected: Furniture Outreach Toolkit
    • Protected: Volunteer Outreach Toolkit
    • New Life Brand Book
    • Donation Guidelines (What We Accept)
    • Drop-off Town Tally
  • Town Halls
    • Town Halls

Volunteers

  • Inclement Weather Policy
  • Software Shortcuts
  • Volunteer FAQs
  • Welcome Letter
  • Volunteer Parking Pass
  • Client Hosting
    • How to Access the Software
    • Protected: New Life-Funded Delivery Request (Password Protected)
    • Questions, Comments, Concerns?
    • Virtual Client Host Guide
    • Client Appointment Troubleshooting
    • Client Host Onboarding
    • Accessing the Store Before an Appointment
    • Client Host Schedule & Scheduling Procedures
    • Bed Policy
    • In-Person Client Procedures
    • Helpful Resources
      • Bed Sizes
      • Appointment Reminder Email
      • Inches to Feet Conversion
      • How to Disable AutoFill/AutoComplete
      • How to Clear Past Autofill Info in Chrome
      • Appointment Scheduled Email
      • Client Directions to New Life
      • Dining Table & Chair/Stool Heights
      • Self-Moving (U-Haul) Email
      • Cribs
    • Info for Clients
      • Client Directions to New Life
      • Preparing for Your Virtual Appointment
      • Preparing for Your Delivery
      • Recordatorio de la Cita (Appointment Reminder)
      • Confirmación de Cita (Client Confirmation)
      • Confirmacao do cliente (Appointment Scheduled)
      • Nao esqueca do Apontamento (Appointment Reminder)
  • Drop-off
    • Bed Frames
    • Team Leader/Duty Officer Report Template
    • Saturday Drop-off Shift
    • Donation Guidelines (What We Accept)
  • Furniture Matters (Medfield HS Club)
    • New Life Colors & Fonts
    • Logos
  • Inventory
    • Bed Frames
    • How to Attach Stickers
    • Furniture Inventory
    • Trash Procedures
    • Dining Table & Chair/Stool Heights
    • Rugs
    • Inventory Counts
  • Sorting
    • Dish Sets
    • Starter Kits
    • Silverware Sets
    • FY2023 Sorting Procedural Updates
    • Packing 101
    • Glass Sets
  • Team Leaders & Duty Officers
    • Protected: Locks (Password Protected)
    • Opening & Closing
    • Inclement Weather Policy
    • Team Leader/Duty Officer Report Template
    • Team Leader & Duty Officer Guide
    • Elevator Procedures
    • Saturday Drop-off Shift
    • Donation Guidelines (What We Accept)
  • Uploading
    • How to Access the Software
    • Dining Table & Chair/Stool Heights
    • Rugs
    • Dish Sets
    • Starter Kits
    • Uploading Artwork
  • Volunteer Management
    • Volunteer Role Descriptions
    • Senior Service
    • Volunteer Age Restrictions
    • Volunteer Welcome Letter
    • Planning Volunteer Tasks
    • Schedules
      • Client Host Schedule & Scheduling Procedures
    • Volunteer Groups
      • Group Interest Form
      • Preferred Flatpack Furniture
    • Volunteer Training/Onboarding
      • Client Host Onboarding
  • Home
  • Operations
  • Recycling & Re-donation
  • Welcome Home Protocol

Welcome Home Protocol

Welcome Home is located at 1191 Washington Street (Rear) in West Newton.
​Our door is around the corner on Dunstan Street.

For GPS/Navigation Systems, please use: 25 Dunstan Street, West Newton. https://www.welcomehomemass.org/contact.html

Contacts #

PO Box 590351, Newton Centre MA, 02459
​welcomehomemass@gmail.com

617-454-4795

If you are at Welcome Home for a pickup or drop off, please call our 
​pick up and drop off line:
617-659-6613

About #

  • Welcome Home strives to provide families experiencing hardship with basic household items they need to live with dignity.  We are a local nonprofit organization in Newton, Massachusetts, that collects and redistributes like-new household items to hundreds of people in need each month with no fees, no forms and no requirements. Any items that we cannot use are repurposed or recycled appropriately, thus benefiting the environment.

Drop-off #

  • Mondays: 1pm-2pm
  • Wednesdays: 2pm-3pm​
  • Thursday: 10:30-11:30am
  • Reservation is required use the link in the Process section to reserve a time. Someone will respond with date and time options.

Processes #

  1. To make appt for donation contact Welcome Home – WELCOME HOME (welcomehomemass.org). You will need to know how much you’ll donate (# bags, trunk full, car load). 
  2. Sign up using SignUp Genius.
    • Select a date that has an open time slot
    • Click the little white box to the right of the orange Sign Up button
    • Click Submit and Sign Up button
  3. Arrive at Welcome Home for your reserved day and time. 
  4. Pull up into the parking lot. Volunteers will check the items and take the items they can accept. 

What will they take? #

  • For the Kitchen
    • Microwave, coffee maker, toaster/toaster oven
    • Crock pot, pressure cooker, slow cooker, rice cooker
    • Electric frying pan
    • Blender/hand mixer
    • Pots and pans, strainer/colander
    • Baking dishes/baking sheets/cake pans/cupcake or muffin tins, bread pan
    • Casserole dishes
    • Mixing bowls, whisks, rolling pins
    • Can openers, graters, peelers, sharp knives, cutting boards
    • Pitchers
    • Measuring Spoons and measuring cups
    • Kitchen Utensils (spatulas, large spoons, slotted spoons, ladles)
    • Silverware/cutlery (forks, knives, spoons)
    • Sharp knives, cutting boards
    • Glasses and mugs
    • Plastic tableware for children
    • Plates/bowls
    • Serving Bowls, platters
    • Tablecloths
    • Dish towels/oven mitts
    • Food storage containers​​
  • For the Bedroom
    • Sheet sets (indicate King, Queen, Full/Double, Twin, Twin XL, or crib)
    • Blankets/comforters
    • Baby blankets
    • New pillows
    • Lamps​
  • For the Bathroom
    • Shower curtains
    • Towels: bath, hand, washcloth
    • Bath mat
    • Beach towels/Kids towels
  • General Homegoods
    • Pictures / Paintings / Wall Hangings
    • Rug (no larger than 5×7)
    • Curtains and rods
    • Clock (and wall clocks)
    • Lamp
    • Mirror
    • Mop / broom / vacuum 
    • Iron
    • Fan
    • Air conditioner
    • Waste basket

What won’t they take? #

  • Anything torn, stained, chipped, frayed, not working
  • Baby items
  • Bed skirts
  • Books
  • China with metallic (gold/silver) coating
  • ​Cloth napkins
  • Clothing
  • Computer equipment
  • ​Curtains with hooks
  • ​Duvet covers
  • ​Espresso makers
  • ​Furniture
  • ​Hangers
  • Keurigs
  • Mattress pads
  • Place mats
  • ​Rugs that are larger than 5×7
  • Tea cups and saucers
  • Tools
  • Toys
  • ​Vases
  • Wine glasses
Operations Manager, Volunteer and Development Coordinator
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Updated on November 21, 2022

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Table of Contents
  • Contacts
  • About
  • Drop-off
  • Processes
  • What will they take?
  • What won't they take?
  • Return to main website
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