9:00 REVIEW POSITIONS #

The Duty Officer gathers everyone to:

• Introduces themselves and the Team Leaders
• Make sure everyone signed in and is wearing their name tag
• Thanks volunteers for coming
• Splits group up into different tasks
• Review safety
  • Only those trained by a staff member can operate the elevator
  • Do not stand or ride on dollies
  • When lifting, bend at the kneess with a straight back

Positions #

Greeter:

• Unlocks gate at 9:30 or when everyoneis ready and ties the gateback with the bungee cord
• Stays by gate to greet people in their vehicles entering from West Street and offer a receipt
• Directs vehicles to form a line behind the gate and into available loading bays
• Directs vehicles trying to enter on Elm Street to go around to West Street to avoid a collision

Loading Dock Team Leader:

• Reviews everything that comes in to make sure it meets quality standards and donation guidelines
• Checks all mattresses and box springs

Furniture Movers:

• Unloads items from vehicles as they are approved by the Loading Dock Team Leader

Furniture Processors:

• Inspects and cleans furniture
• Makes note of any needed repairson tape

Inventory Team Leader

• Records furniture in inventory by printing stickers

Elevator Operator/Furniture Mover:

• Operates the elevator as furniture is brought upstairs

Showroom Team Leader:

• Directs volunteers on where to put inventoried items in the showroom
• Ensures aisles are straight and not shifting from the tape markings – aisles should always be wide enough to fit a dolly

9:10 SETUP #

• Downstairs
  • Bring dollies, 1 black Uline bin, and 1 rolling metal shelf downstairs
  • Bring black rolling cart with receipts, pamphlets, gate key, etc. out from the basement and onto the dock area
  • Lay blankets on the floor by the basement ramp on the loading dock. This is where all mattresses and box springs will be leaned against the wall when they come in
• Downstairs
  • Unplug printer and pull out inventory cart
  • Set up red inventory iPad on inventory cart

9:30 DROP-OFF BEGINS #

• If anyone is not ready, wait to start. Volunteers need to understand what’s going on before anything happens.

Where Items Go #

Item	Location
Lamps, electric and kitchen appliances, kitchenware	Rolling metal shelves
Artwork, mirrors, furniture, bed frames	Processing Area – these get tagged in inventory along with furniture
Linens	Black Uline bins (no hard items may go in these bins)
Rugs	Large wooden cart
Mattresses & box springs	Basement
Items needing repair (things that need to be assembled do not count as a repair)	Repair Area

11:30 Drop-off Ends #

• Shut and lock the gate
• Bring rolling metal shelf upstairs and into its parking space against the wall in the Sorting Area
• All appliances and lamps get moved to the testing shelves, not the testing tables
• Hard household goods stays on the rolling shelf and linens stay in the black Uline bins
  • Household goods can only be put on the sorting tables if there’s absolutely no room left on the rolling metal shelf. The goal is to have the tables clear
• Tally mattresses and box springs by size (MEASURE!), inventory, and put away in the basement
• Return black rolling cart in the basement
• Return inventory iPad to charging station
• Return inventory cart and plug printer back in
• Put away all cleaning and repair supplies

Wrap Up #

• The shift does not need to go until 12:30, but no one should leave unless everything is done
• Ensure no furniture or household goods are left in aisles and that everything is cleaned up
• Always leave the warehouse cleaner than it was found