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  • Organization
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Board Manual

  • Mission, Vision, Values

Operations

  • Protected: Locks (Password Protected)
  • Opening & Closing
  • Inclement Weather Policy
  • Address & Location
  • Change Management
  • Preferred Flatpack Furniture
  • Protected: Furniture Outreach Toolkit
  • Planning Volunteer Tasks
  • Inventory Values Explained
  • Protected: Paint
  • Beds
    • Bed Policy
    • Cribs
    • Bed Intake & Outtake Procedures
  • Client Scheduling
    • Protected: Client Conference Line (Password Protected)
    • Appointment Reminder Email
    • Appointment Scheduled Email
    • Client Directions to New Life
    • Self-Moving (U-Haul) Email
    • Preparing for Your Virtual Appointment
    • Preparing for Your Delivery
    • Bed Policy
    • Recordatorio de la Cita (Appointment Reminder)
    • Confirmación de Cita (Client Confirmation)
    • Protected: Scheduling Deliveries
    • Confirmacao do cliente (Appointment Scheduled)
    • Nao esqueca do Apontamento (Appointment Reminder)
    • Agency Resources
      • Agency FAQs
  • Furniture Build
    • Table Leaf Coffee Tables
    • IKEA Dressers
    • Protected: Paint
  • Health & Safety
    • Bed Bug Procedures
    • Fire Safety
    • How to Safely Lift
    • Dollies
    • Tools
    • Elevator Procedures
    • Volunteer Age Restrictions
  • Recycling & Re-donation
    • Smash It 2 Protocol
    • Blessing Barn Protocol
    • St. Vincent de Paul Protocol
    • Lovell’s Flowers, Greenhouse, and Nursery Protocol
    • Welcome Home Protocol
    • Savers Protocol
    • Trash Procedures
    • Wrentham Country Store Protocol
    • Fiddleheads Fine Home Consignment
    • Misfits
    • Textile recycling
    • FY2023 Sorting Procedural Updates
    • Trash & Recycling
    • Protected: Scheduling a Dumpster
  • Repair
    • Paint allowed on-site
  • Technology
    • P-Touch Printer
  • Trucks
    • Truck Maintenance
    • Driver Prerequisites & Training
    • Truck Start & Exit Checklists
    • Mileage Log
    • Driver/Mover Onboarding
    • Metal Recycling Procedures
    • Protected: Retail Partner Pickup Procedures
    • Delivery
      • Protected: New Life-Funded Delivery Request (Password Protected)
      • Protected: Scheduling Deliveries
      • Delivery Procedures
    • Pickup
      • Bed Frames
      • Scheduling Pickups
      • Pickup Procedures
      • Donation Guidelines (What We Accept)

Organization

  • Protected: Info Line Cheat Sheet
  • About
    • Mission, Vision, Values
    • Tax Information
    • History
    • New Life Brand Book
  • Communications & Marketing
    • Social Media & Website Management
    • Preferred Terminology
    • Protected: Client Testimonials & Stories (Password Protected)
    • New Life Colors & Fonts
    • Logos
    • New Life Brand Book
  • Events
    • Dover Days
    • Westwood Day
    • Outreach Event Toolkit
  • Fundraising
    • Protected: Client Testimonials & Stories (Password Protected)
  • Outreach
    • Protected: Furniture Outreach Toolkit
    • Protected: Volunteer Outreach Toolkit
    • New Life Brand Book
    • Donation Guidelines (What We Accept)
    • Drop-off Town Tally
  • Town Halls
    • Town Halls

Volunteers

  • Inclement Weather Policy
  • Software Shortcuts
  • Volunteer FAQs
  • Welcome Letter
  • Volunteer Parking Pass
  • Client Hosting
    • How to Access the Software
    • Protected: New Life-Funded Delivery Request (Password Protected)
    • Questions, Comments, Concerns?
    • Virtual Client Host Guide
    • Client Appointment Troubleshooting
    • Client Host Onboarding
    • Accessing the Store Before an Appointment
    • Client Host Schedule & Scheduling Procedures
    • Bed Policy
    • In-Person Client Procedures
    • Helpful Resources
      • Bed Sizes
      • Appointment Reminder Email
      • Inches to Feet Conversion
      • How to Disable AutoFill/AutoComplete
      • How to Clear Past Autofill Info in Chrome
      • Appointment Scheduled Email
      • Client Directions to New Life
      • Dining Table & Chair/Stool Heights
      • Self-Moving (U-Haul) Email
      • Cribs
    • Info for Clients
      • Client Directions to New Life
      • Preparing for Your Virtual Appointment
      • Preparing for Your Delivery
      • Recordatorio de la Cita (Appointment Reminder)
      • Confirmación de Cita (Client Confirmation)
      • Confirmacao do cliente (Appointment Scheduled)
      • Nao esqueca do Apontamento (Appointment Reminder)
  • Drop-off
    • Bed Frames
    • Team Leader/Duty Officer Report Template
    • Saturday Drop-off Shift
    • Donation Guidelines (What We Accept)
  • Furniture Matters (Medfield HS Club)
    • New Life Colors & Fonts
    • Logos
  • Inventory
    • Bed Frames
    • How to Attach Stickers
    • Furniture Inventory
    • Trash Procedures
    • Dining Table & Chair/Stool Heights
    • Rugs
    • Inventory Counts
  • Sorting
    • Dish Sets
    • Starter Kits
    • Silverware Sets
    • FY2023 Sorting Procedural Updates
    • Packing 101
    • Glass Sets
  • Team Leaders & Duty Officers
    • Protected: Locks (Password Protected)
    • Opening & Closing
    • Inclement Weather Policy
    • Team Leader/Duty Officer Report Template
    • Team Leader & Duty Officer Guide
    • Elevator Procedures
    • Saturday Drop-off Shift
    • Donation Guidelines (What We Accept)
  • Uploading
    • How to Access the Software
    • Dining Table & Chair/Stool Heights
    • Rugs
    • Dish Sets
    • Starter Kits
    • Uploading Artwork
  • Volunteer Management
    • Volunteer Role Descriptions
    • Senior Service
    • Volunteer Age Restrictions
    • Volunteer Welcome Letter
    • Planning Volunteer Tasks
    • Schedules
      • Client Host Schedule & Scheduling Procedures
    • Volunteer Groups
      • Group Interest Form
      • Preferred Flatpack Furniture
    • Volunteer Training/Onboarding
      • Client Host Onboarding
  • Home
  • Operations
  • Planning Volunteer Tasks

Planning Volunteer Tasks

  1. Knowwhat’s happening this week and in the near future
    • Pickup schedule
    • Drop-off appointment schedule (regardless of if they’re filled since people can sign up until the night before)
    • Client appointments
      • How many and when?
      • Are we serving more per week soon? If so, we need to make sure there are enough household goods sorted, furniture inventoried, and uploaders to upload.
    • Volunteers
      • Do all shifts have a sufficient number of volunteers? If not, other shifts may need to compensate.
      • Are there any upcoming groups?
        • When are they coming?
        • How many are coming? If it’s a large group, make sure enough tasks are saved for them or use the opportunity to schedule a bigger project (e.g. dumpster).
        • What is the makeup of the group? (age, supervision, comfort level, experience, skills)
        • Are they paying for a certain activity? (e.g. furniture build)
        • What are our past experiences with the group? Do they work quickly? Do they require additional guidance?
  2. Determine if there are any pressing needs.
    • Are any unprocessed items overflowing, making it unsafe or cluttered? (e.g. bed frames, rugs, linens)
    • Are we low on anything we have that just is not processed yet or needs to be pulled from overflow?

Possible Tasks #

Weekly #

  • Process furniture
  • Sort households goods
    • Raw sort – go through incoming donations and put away on shelves (i.e. don’t make into sets/kids and inventory)
    • Appliances/electronics – test, clean, inventory
    • Linens – inspect, measure, put away or make into sets, inventory
    • Starter kits, silverware sets, dish sets, glass sets – assemble, inventory
  • Pull orders
  • Paint & repair

Regularly, but not necessarily weekly #

  • Process bed frames
  • Process rugs

Cleaning/Organization #

  • Showroom inspection – check furniture in the showroom for loose knobs, drawers that need to be emptied, etc.
  • Break down and put away boxes
  • Condense packing material under sorting tables
  • Take “small bulk” (items that are too big for trash cans but too small for the trash pile) to dumpster
  • Take small items from trash pile to dumpster
  • Condense trash pile, but leave small smashable items accessible for Smash N Splash
  • Reorganize mattresses/box springs

Plan Template #

Overview #

  • Add any additional shifts and groups
  • Blank indicates usual shift
  • Orders
    • Number of orders
    • If any should NOT be pulled
    • If any won’t be ready at the start of the shift but need to be pulled anyway
  • Inventory
    • Includes any other moving tasks (e.g. clean out trash furniture from repair area)
    • Specify priorities, if any
  • Sorting
    • Specify priorities

Structure #

DayGroup/CategoryTask
MondaySorting (AM)priorities
TuesdaySorting (AM)priorities
Orders/Inv. (PM)number of orders, priorities
WednesdaySorting (AM)priorities
Orders/Inv. (AM)number of orders, priorities
ThursdayOrders (PM)number of orders
SaturdayProjects (add to DO Report)indicate if the task if required or something to do if there’s time

Sample Plan #

DayGroup/CategoryTask
MondaySorting (AM)1) dish sets
2) glass sets
3) raw sort – a lot came in over the weekend
TuesdaySorting (AM)1) same as Monday
Orders/Inv. (PM)1) 4 orders
If there’s time:
2) process, tag, & fill showroom – prioritize dressers
3) pull small tables from overflow
Wednesday Sorting (AM)No specific priorities today
Orders/Inv. (AM)1) 4 orders
2) process, tag, & fill showroom
ThursdayOrders (PM)4 orders, including U-Haul
SaturdayProjects (add to DO Report)Needs to get done:
1) pull 5 dining tables from basement
If there’s time:
2) take out cardboard recycling
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Updated on April 20, 2023

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Table of Contents
  • Possible Tasks
    • Weekly
    • Regularly, but not necessarily weekly
    • Cleaning/Organization
  • Plan Template
    • Overview
    • Structure
    • Sample Plan
  • Return to main website
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