You may have noticed a large bulletin board in our check-in area. This is home to our change management system!

What is change management?  #

It’s a platform for anyone and everyone to:

1. Propose new ideas 
2. Provide feedback on other ideas
3. Stay up to date on changes in the organization.

What is the benefit?  #

• We can share our ideas with each other.
• Everyone can see when a change is coming. 
• To provide an explanation for changes. 
• Everyone can provide input. 

What type of changes is it for?  #

• Warehouse layout
• Procedures on any volunteer activity e.g. order gathering, sorting, etc. 
• Anything that has an impact on others in the organization 

How does it work? #

1. Fill out a form with the proposed change, benefits, and potential impacts. Don’t worry, the form walks you through it! Forms can be found in the purple box tacked onto the board.
2. Tack your form under New.
3. Let others provide feedback in the feedback fields on the form.
   • The New Life team will faciliate the feedback process. e.g. The Client Administrator will talk to Client Hosts.
4. Once feedback in all relevant areas has been collected, we will notify you that it’s been approved or if it needs revision.
   • If the revision requires additional feedback, the form will stay under New and the revision will be highlighted. If no additional feedback is required, it will be moved to Approved.
   • If approved, it will be moved to Approved.
5. The change will be implemented and team members will notify those impacted.
   • If it’s a multi-step change, it’ll be moved to In Process and checked off along the way.

Changes that are for safety reasons may bypass initial steps but all those affected will still be notified.

What if I’m not in the warehouse? #

Email Amanda Wolfe, Operations Manager, at amanda@newlifefb.org and she’ll post it on your behalf and keep you updated on it. 

This is a new process for all of us, so let us know how we can improve it along the way.