1. On the Wednesday prior to the delivery, the Client Administrator will email the client(s) asking to confirm the delivery by Thursday at 1 p.m. for us to gather the order.
   • If there’s no response, the Client Administrator will call the client and then the advocate if necessary.
   • Clients that do not respond will be handled on a case by case basis.
2. Orders will be gathered in advance by the last order gathering shift on Thursday afternoon and left downstairs labeled with the order number.
3. The Operations Manager will send an email to the volunteers delivering the orders and the Client Administrator with the orders, contact info, and other important information 1-3 days prior to the delivery. (See template below.)
4. On the morning of the delivery, the Operations Manager will call/text the client(s) asking for a confirmation that someone will be there to receive the order(s). The Operations Manager will let the truck crew know as soon as they receive the confirmation.
5. Upon arrival, the truck crew will call or text the client to let them know that you’ve arrived and to meet you outside to direct you where to leave the order. 
6. Deliver the order to the front lawn/driveway.
   • Do not leave the order without the client or a representative present. 
   • If the truck crew cannot get ahold of the client, call or text the Client Administrator. She will attempt to get in contact with the client or advocate. If there is no response within 10-15 minutes, the truck can leave. The undelivered order should be left downstairs besides the elevator. 

Communications #

Confirmation Request: #

Your furniture order delivery is scheduled for Sunday, June 12 between 9 a.m. – 12 p.m.

• Your order will be delivered to your driveway or front lawn. We cannot deliver inside.
• You are responsible for moving the furniture into your home.
• Someone 18 or older must be present to direct the delivery crew on where to leave the items outside.
• The delivery crew will call or text you before leaving the warehouse on Sunday June 12.
• The delivery crew will call or text when they are on their way to your location with an estimated time of arrival.

Please respond to this email to confirm that you will be home to meet our delivery team.  If you do not respond by Thursday 6/9 at 12 noon, we cannot deliver your order on Sunday.

Delivery Info #

Here is the info for [date]’s delivery:

Delivery Procedures:

The clients are expecting you between [start] and [end]. 

• The orders are downstairs ready to go with a sign indicating the order number. A copy of each order is attached that includes the name, full address, and telephone number of the client. 
• I will call/text the clients the morning of the deliveries. I will let you know as soon as I hear back from the clients. 
• Upon arrival, call or text the client to let them know that you’ve arrived and to meet you outside to direct you where to leave the order. 
• The clients have confirmed that this is a driveway/front yard delivery. Do not leave the order without the client or a representative present. 
• If you cannot get ahold of the client, call or text Wendy (number below). She will attempt to get in contact with the client or advocate. If there is no response within 10-15 minutes, you can leave. The undelivered order should be left downstairs besides the elevator. 

Route: [insert Google Maps link]

• [order number] – [town]

Contact Info

• Wendy Carlson, Client Administrator 508-446-2234
• Amanda Wolfe, Operations Manager 508-203-7284

Truck Crew:

• [Name] (Driver) [Number]
• [Name] [Number]